MegaCorp Logistics LLC
  • 22-Aug-2017 to 31-May-2018 (EST)
  • KY
  • Covington, KY, USA
  • 35,000-40,000
  • Full Time

Medical, Dental, Vision, 401(k), Vacation/PTO benefits

JOB TITLE:                          HELP DESK TECHNICIAN


FLSA STATUS:                    EXEMPT       

UPDATE DATE:                  3/1/2018      



  • Responsible for assisting users on various hardware and software related issues, as well as provide testing and feedback for our in house software.


  • Support, monitor, test, and troubleshoot hardware and software problems pertaining to the everyday functionality for a multi office company

  • Analyzes programs or systems to determine the cause of problems

  • Assist in Installing and configuring workstations based on company needs and requirements, knowledge to do so remotely

  • Troubleshooting phone and computer systems active in all offices

  • Document, track, and monitor all problems to ensure a timely resolution

  • Works closely with end users to make them aware of updates and changes on their software

  • Troubleshoot, diagnose, and resolve application issues following standard operating procedures
  • Collaborate effectively with other team members to resolve and document unfamiliar issues
  • Hardware experience with workstations and their peripherals, as well as printers and phones

  • Ability to prioritize and escalate issues, situations, or problems to the appropriate higher level technician


  • General knowledge of Microsoft Windows : 7, 8.1, and 10

  • General knowledge of Microsoft Office Suites 2007, 2010, and 2013 (Word, Excel, PowerPoint, Outlook)

  • General knowledge of Microsoft Remote Desktop / Terminal Server

  • General knowledge of Microsoft Network / Windows Server 2008

  • Exceptional organizational and documentation skills

  • Outstanding customer service skills, both written and verbal

  • Strong analytical and problem solving skills

  • Ability to multitask in a fast paced work environment

  • Must work well under pressure

  • Must have a strong work ethic, the desire to learn and not afraid to ask questions

  • Maintain confidentiality at all times

  • Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.



  • Associates degree or higher in an IT related field, or equivalent experience

  • Knowledge of SQL 2000 and 2005 preferred




( X ) Seeing                                                                                         

( X) Color Perception (Red, Green, Amber)                                 

( X ) Hearing/Listening                                                         

( X ) Clear Speech                                                                  

( X ) Touching                                                                         

       ( X ) Hand                                                                               

          ( X ) Finger

Mental/Reasoning Requirements:

( X) Reading - Simple                             ( X ) Analysis/Comprehension

( X ) Reading - Complex                         ( X) Clerical                                            

( X ) Judgment/Decision Making

(X ) Writing - Simple                             

( X ) Basic Math Skills

Work Environment:

( X ) Shift Work                                                                                     

( X ) Works Alone                                  

( X ) Works with Others                         

( X ) Verbal Contact w/Others                               

( X ) Noise                                                               

( X ) Face-to-Face Contact                                      

( X ) Inside



MegaCorp Logistics LLC
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