POSITION SUMMARY:

Responsible for assisting users on various hardware and software related issues, as well as provide testing and feedback for our in house software.

ESSENTIAL FUNCTIONS:

Support, monitor, test, and troubleshoot hardware and software problems pertaining to the everyday functionality for a multi office company
Analyzes programs or systems to determine the cause of problems
Ability to follow specific instructions and meet deadlines
Help maintain asset inventory
Responsible for creation of new users and image new computer systems
Assist in Installing and configuring workstations based on company needs and requirements, knowledge to do so remotely
Troubleshooting phone and computer systems active in all offices
Document, track, and monitor all problems to ensure a timely resolution
Works closely with end users to make them aware of updates and changes on their software
Troubleshoot, diagnose, and resolve application issues following standard operating procedures Collaborate effectively with other team members to resolve and document unfamiliar issues
Hardware experience with workstations and their peripherals, as well as printers and phones
Ability to prioritize and escalate issues, situations, or problems to the appropriate higher level technician

KNOWLEDGE & SKILLS:

General knowledge of Microsoft Windows: 7, 8.1, and 10
General knowledge of Microsoft Office Suites 2007, 2010, 2013, 2016/365
General knowledge of Microsoft Remote Desktop / Terminal Server/ Exchange environment
General knowledge of Microsoft Windows Server 2008 and 2016
General knowledge of Active Directory
Exceptional organizational and documentation skills
Outstanding customer service skills, both written and verbal
Strong analytical and problem solving skills
Ability to multitask in a fast paced work environment
Must work well under pressure
Must have a strong work ethic, the desire to learn and not afraid to ask questions
Maintain confidentiality at all times
Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.

PHYSICAL REQUIREMENTS:

(Please check below any of the physical requirements for your job.)

( X ) Seeing ( ) Ability to Move Distances Within and

( X) Color Perception (Red, Green, Amber) and Between Warehouses/Offices

( X ) Hearing/Listening ( ) Climbing

( X ) Clear Speech ( ) Ability to Mount and Dismount Forklift/Truck

( X ) Touching ( ) Pushing/Pulling

( ) Dexterity ( ) Driving (local)

( X ) Hand ( ) Driving (over the road)

( X ) Finger ( ) Standing

( ) Lifting (specify pounds ) ( ) Other (specify)

( ) Carrying (specify pounds ) ( ) Other (specify)

Mental/Reasoning Requirements:

( X) Reading - Simple ( ) Writing- Complex ( X ) Analysis/Comprehension

( X ) Reading - Complex ( X) Clerical ( X ) Judgment/Decision Making

(X ) Writing - Simple ( X ) Basic Math Skills

Work Environment:

( ) Shift Work ( ) Outside ( ) Pressurized Equipment

( X ) Works Alone ( ) Extreme Heat ( ) Moving Objects

( X ) Works with Others ( ) Extreme Cold ( ) High Places

( X ) Verbal Contact w/Others (X ) Noise ( ) Fumes/Odors

( X ) Face-to-Face Contact ( ) Mechanical Equipment ( ) Hazardous Materials

( X ) Inside ( ) Electrical Equipment ( ) Dirt Dust