POSITION SUMMARY:

• Responsible for maintaining all active MegCorp Logistics loads during afterhour's operations and informing Account Managers immediately of any serious problems, which may occur.

ESSENTIAL FUNCTIONS:

• Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
  • Relationships with carriers and skills in getting loads delivered successfully.
  • Posting Loads and finding an interested carrier for the load.
  • Skills in issuing comchecks for unloading, fuel, repairs, pallets, etc.
  • Skills in use of MegaCorp Transportation Management software.
  • Skills in carrier setup and approval to carry MegaCorp loads.
• Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
• Entering check calls, cataloging all notes into ViaTMS, and informing Account Managers accordingly.
• Acts as a liaison between the Account Manager and clients, carriers, shippers and receivers after hours.
• Analyze the current progress of load and ensure load is on track for delivery. Provide assistance to drivers with loading/unloading problems. Provide the drivers with any missing information they will need to make a successful delivery.
• Monitors progress of loads; maintain awareness of potential in-transit issues, such as weather problems, traffic problems, and driver's logbook and take action in advance where possible to ensure timely delivery.
• Develops an ability to foresee future problems on a load and deal with them ahead of time.
• Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with Account Managers so that they may take any necessary actions with their customer contacts.
• Ensures that all fees and costs are documented for each load to ensure Account Managers may bill loads accurately.
• Accurately enter and maintain up-to-date information on MegaCorp Transportation Management software.

• Other duties as required.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; Bachelor's degree preferred
• 1+ years Freight brokerage or logistics experience preferred

COMPETENCIES:

• Excellent customer service and telecommunication skills.
• Strong written/verbal communication skills and attention to detail.
• Ability to multi-task and enjoy a fast-paced environment.
• Ability to stay awake and alert while working late night, early morning, and weekend hour shifts.
• Ability to work with bilingual drivers.
• Ability to learn quickly, analyzes situations, and makes decisions which support the ongoing success of MegaCorp.

PHYSICAL REQUIREMENTS:

( X ) Seeing

( X ) Hearing/Listening

( X ) Clear Speech

( X ) Touching

( X ) Hand

( X ) Finger

Mental/Reasoning Requirements:

( X ) Analysis/Comprehension

( X ) Reading - Complex

( X ) Clerical

( X ) Judgment/Decision Making

( X ) Writing - Simple

( X ) Basic Math Skills

Work Environment:

( X ) Shift Work

( X ) Works Alone

( X ) Works with Others

( X ) Verbal Contact w/Others

( X ) Face-to-Face Contact

( X ) Inside