- 01-Feb-2021 to 31-Dec-2021 (EST)
- NC
- Wilmington, NC, USA
- Full Time
POSITION SUMMARY:
- Responsible for maintaining all active MegCorp Logistics loads during afterhour's operations and informing Account Managers immediately of any serious problems, which may occur.
ESSENTIAL FUNCTIONS:
- Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
- Relationships with carriers and skills in getting loads delivered successfully.
- Posting Loads and finding an interested carrier for the load.
- Skills in issuing comchecks for unloading, fuel, repairs, pallets, etc.
- Skills in use of MegaCorp Transportation Management software.
- Skills in carrier setup and approval to carry MegaCorp loads.
- Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
- Entering check calls, cataloging all notes into ViaTMS, and informing Account Managers accordingly.
- Acts as a liaison between the Account Manager and clients, carriers, shippers and receivers after hours.
- Analyze the current progress of load and ensure load is on track for delivery. Provide assistance to drivers with loading/unloading problems. Provide the drivers with any missing information they will need to make a successful delivery.
- Monitors progress of loads; maintain awareness of potential in-transit issues, such as weather problems, traffic problems, and driver's logbook and take action in advance where possible to ensure timely delivery.
- Develops an ability to foresee future problems on a load and deal with them ahead of time.
- Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with Account Managers so that they may take any necessary actions with their customer contacts.
- Ensures that all fees and costs are documented for each load to ensure Account Managers may bill loads accurately.
- Accurately enter and maintain up-to-date information on MegaCorp Transportation Management software.
- Other duties as required.
EDUCATION AND EXPERIENCE:
- High school diploma or GED required; Bachelor's degree preferred
- 1+ years Freight brokerage or logistics experience preferred
COMPETENCIES:
- Excellent customer service and telecommunication skills.
- Strong written/verbal communication skills and attention to detail.
- Ability to multi-task and enjoy a fast-paced environment.
- Ability to stay awake and alert while working late night, early morning, and weekend hour shifts.
- Ability to work with bilingual drivers.
- Ability to learn quickly, analyzes situations, and makes decisions which support the ongoing success of MegaCorp.
PHYSICAL REQUIREMENTS:
( X ) Seeing
( X ) Hearing/Listening
( X ) Clear Speech
( X ) Touching
( X ) Hand
( X ) Finger
Mental/Reasoning Requirements:
( X ) Analysis/Comprehension
( X ) Reading - Complex
( X ) Clerical
( X ) Judgment/Decision Making
( X ) Writing - Simple
( X ) Basic Math Skills
Work Environment:
( X ) Shift Work
( X ) Works Alone
( X ) Works with Others
( X ) Verbal Contact w/Others
( X ) Face-to-Face Contact
( X ) Inside
